U-Haul at North Federal

Images of U-Haul at North Federal

Opinions

• Ian Thomas

  Feb, 14 2018
  ★ ☆ ☆ ☆ ☆
  Hands down the worst customer service I have ever received.
  
  I was charged for damages that were documented upon the INITIAL rental agreement. The young man who put the marking on the picture of a pickup truck (even though I rented a van) didn't put it in the right place. The "manager" claimed I made the damage. When I asked her to show me the damage the employee indicated on the sheet, she couldn't. I was then threatened with police if I didn't leave the property.
  
  In other words:
  They failed to report some damage to the vehicle and needed a scapegoat.
  I opted to get the insurance.
  Ms Esposito saw this as an opportunity to cover her tracks and stick someone else with the bill.
  I called her out on it and she threatened police interference rather than taking the responsibility that a REAL manager would take (in other words: not be a crook).
  
  So U-HAUL CORPORATE: Look at the other reviews that specifically call out the manager and maybe DO SOMETHING about it.
  
  I WILL NEVER USE THIS LOCATION AGAIN

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